Pharmacy-led model strengthens safety and capacity in community mental health services
Date added: 19 January 2026
Last updated: 19 January 2026
A new pharmacy-led approach in Kent and Medway is integrating pharmacists and technicians into community mental health teams (CMHTs) to help doctors focus on people with the most complex needs, and help those with mental illness live well.
The model, introduced by Kent and Medway Mental Health NHS Trust, has improved patient safety and reduced pressure on services. In 2024, it freed up over 1,500 hours of psychiatrist time and improved how medicines are used for people with severe mental illness.
While still in the early stages of roll out, results show sustained improvements in medication safety and better outcomes for patients.
Between 2024 and 2025, 38% of patients avoided an inpatient admission when receiving clozapine, an anti-psychotic medication. Patients receiving clozapine were prescribed and monitored in the community, rather than in hospital, providing a better patient experience and generating estimated savings of £114,000.
395 patients were also reviewed in 2025, to ensure all medications, allergy records and side effects were appropriately updated and recorded.
Jag Bahia, Chief Pharmacist, for Kent and Medway Mental Health NHS Trust said:
“If we are serious about improving patient experiences and moving care out of hospital and into the community, then we need to start thinking differently about how care is delivered. This model shows what can be achieved when pharmacists and pharmacy technicians are fully embedded in community mental health teams. It improves patient safety, releases medical capacity, and supports the NHS 10-year plan to move care closer to home.”
Patient feedback has been highly positive. All patients surveyed reported satisfaction with pharmacy support.
Tayo Bella, Advanced Lead CMHT Pharmacist, for Kent and Medway Mental Health NHS Trust said:
“Being part of the community team allows us to get upstream of issues and prevent poor health. Pharmacists are able to identify risks early, improve physical health monitoring, and support patients to better understand and engage with their medicines.”
The trust has worked with Primary Care Networks to improve shared medicines records and deliver training for GP-based pharmacists. Following trust-led education sessions, more than 80% of GPs reported increased confidence in managing mental health medicines.
The model supports the NHS England 10-Year Health Plan, which calls for stronger multidisciplinary teams, improved physical health outcomes for people with severe mental illness, and a shift towards community-based care.
